Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.

Strange things happen! Please see our returns policy in our Terms of Use. If our products are not performing to your expecations, get in touch with us via email at [email protected].

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!

Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every subscriber order we receive on our website. Together we can make a small difference to help this poor little planet of ours.

As part of our FSC® (Forest Stewardship Council) license and the associated core labor requirements, Joonya is required to make available the relevant documentation. Please email [email protected] if you would like to see a copy.

We allow orders without a subscription to be sent as a gift to a different address to your account address. Simply click “Select if this is a gift” on the checkout page and you can enter the gift receiver details and add a message that will be emailed to them. We do not offer gift certificates at this time, though this may change at some point in the future.

We have carefully chosen the materials to be as eco-friendly and non-toxic as possible. The top sheet touching your baby and back sheet have bio-based materials in the diapers, while the totally chlorine free core (TCF) is made from super absorbent polymers and FSC® Mix (C145475) certified wood pulp – sourced from responsibly managed forests.

Note – our pull-ups currently do not have the bio-based topsheet, but we are actively working on introducing that soon!

Our diapers & pull-ups are made in Denmark by a manufacturer at the cutting edge of diaper technology. We literally scoured the globe in the hunt for the best supplier.

Our core is made from totally chlorine free wood fibres (TCF) & super absorbent polymer beads. Bleached safely with oxygen based agents.

This is the best part of having babies…let’s do this! We recommend you follow the steps below:
1. Choose a safe, flat and secure surface to change your baby and lie them on their back.
2. Open out the diaper and slide your fingers down the side to lift up the leak guards.
3. Lift your baby’s legs up and place underneath so they are lying on it & ensure tabs are at the back.
4. Peel back the grip tabs and secure on the front panel.
5. Reposition the grip tabs to adjust the fit of your baby’s diaper so they are comfortable. Double-check that the diaper does not feel too loose or too tight.
6. When disposing of diaper, please place in the garbage bin. Do not recycle or flush down toilet.

Yes, our diapers & pull-ups are designed to be unisex and your baby’s weight will be the best guide to selecting a size. With each baby having somewhat of a unique shape, if there is any doubt about which size is suitable (the weight may suit more than one size), then we recommend our trial offer.

We are very proud to be featuring this logo, which means at least 70% of the wood fluff in our diaper core comes from responsibly managed forests that are independently certified to FSC standards. The remainder comes from controlled wood sources. The Forest Stewardship Council (FSC) ensures the harvest of timber products maintains the forest’s biodiversity, productivity, and ecological processes. It means that forest operations are structured and managed to be sufficiently profitable, without generating financial profit at the expense of the forest resource, the ecosystem, or affected communities. By providing strong incentives to sustain forest resources with long-term management plans, it means both locals and society at large can enjoy long term benefits. Together, the Forest Stewardship Council (FSC) and Joonya are providing a product that delivers a brighter future for the next generation. For more information about the FSC, take a look here – https://au.fsc.org/en-au

The “Original DERMATEST®” seal confirms that our diapers & pull-ups do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved a small sample of the top sheet, ears and tabs being applied to the skin of 30 panelists via an occlusive patch at a suitable concentration. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. A positive reaction provides evidence of primary irritation to the substances. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de

All Joonya products are vegan and free of any testing on animals. Joonya is proud to be certified by PETA (peta.org).

Our SAP is certified by Allergy Certified, EU Ecolabel and Nordic Swan Ecolabel. All these labels require testing of raw material composition to approve the use of the finished product. The exact testing and composition is not known as it is provided to the certifying bodies confidentially by the SAP suppliers.

The plastic tab goes at the back of the pull-up, and is used for neat, hygienic disposal of the dirty pull-up. You will love the convenience this offers!